Texas Oncology is looking for a Patient Services Representative to join our team! This position will support the Medical Oncology Department at our 6204 Balcones location in Austin, Texas. Typical work week is Monday through Friday, 8:30a - 5:00p.

Sign On Bonus: This position is offering a Sign On Bonus of $2,500.00!!

Note from Hiring Manager: Thank you for taking the time to consider Texas Oncology at Central Austin as your next employer. My name is Adrian and will be the hiring manager for the open Patient Service Representative (PSR) position. I'm looking for someone with exceptional skills and expertise, a great attitude, and willingness to provide the highest level of patient care. I encourage my team to always ask questions, make mistakes and try new things, so we'll all reach new heights together. If you are interested in being part of a unique, collaborative, dynamic and energetic team, please take a few minutes to apply.

This position will be hired as a level 1, 2 or Sr based on candidate relevant experience.

Texas Oncology is the largest community oncology provider in the country and has approximately 600+ providers in 220+ sites across Texas and southeastern Oklahoma. Our founders pioneered community-based cancer care because they believed in making the best available cancer care accessible to all communities, allowing people to fight cancer at home with the critical support of family and friends nearby. Our mission is still the same today-at Texas Oncology, we use leading-edge technology and research to deliver high-quality, high-touch, evidence-based cancer care to help our patients achieve "More breakthroughs. More victories." in their fight against cancer. Today, Texas Oncology treats half of all Texans diagnosed with cancer on an annual basis.

Why work for us?

Come join our team that is responsible for helping lead Texas Oncology in treating more patient diagnosed with cancer than any other provider in Texas. We offer our employees a competitive benefits package that includes Medical, Dental, Vision, Life Insurance, Short-term and Long-term disability coverage, a generous PTO program, a 401k plan that comes with a company match, a Wellness program that rewards you practicing a healthy lifestyle, and lots of other great perks such as Tuition Reimbursement, an Employee Assistance program and discounts on some of your favorite retailers.

What does the Patient Services Representative do? (including but not limited to)

Under direct supervision, performs general business office functions that may include some or all of the following: billing and claim submissions; charge capture and payment posting; insurance verification and eligibility; obtaining pre-authorization; counseling patients and families on insurance and payment issues; and account follow-up and payment resolution. As necessary, assists patients and families with obtaining community resources including, but not limited to, housing, transportation, and financial support. Supports and adheres to the US Oncology Compliance Program, to include the Code of Ethics and Business Standards.

The essential duties and responsibilities (including but not limited to):

- Pages clinic personnel as appropriate

- Communicates messages in an accurate and timely manner according to procedures

- Checks patients out after examination

- Schedules returning appointments in accordance with physician and/or office guidelines

- Provides patients with appointment details such as time, location, directions, instruction sheets, and other details

- Records patient cancellations and missed appointments

- Reschedules appointments

- Notifies appropriate staff of the cancellation and makes note in patient chart

- Provides general administrative support by filing charts and forms

- Maintains lobby area in a neat and orderly manner

- Maintains a legible supply of forms and appropriate office supplies required for daily activities

- Schedules outside testing and referrals for patients as required

- Follows up on completed outside testing to ensure reports are received and uploaded into patient chart

- Assists physician in correspondence to referring physicians

- Sends completed notes to referring physicians and scans notes into patient chart

- Adheres to confidentiality, state, federal, and HIPPA laws and guidelines with regard to patient records

- Performs other duties as requested or assigned

- May type memos and forms

The ideal candidate for the Patient Services Representative will have the following background and experience:

Level 1

• High School Diploma or equivalent required.
• This position is entry level and requires 0-3 years of medical business office experience.

Level 2 (in addition to level 1 requirements)

• Minimum 3 to 5 years medical business office experience.

Level Sr (in addition to level 1 and 2 requirements)

• Minimum five years medical business office experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and reach with hands and arms. The employee must occasionally lift and/or move up to 30 pounds. Requires vision and hearing corrected to normal ranges. Requires vision and hearing corrected to normal ranges.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work requires frequent interaction with patients and staff.

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